Shipping policy
SHIPPING POLICY
Order Processing
Orders are shipped from Toulouse, France.
In-stock items are prepared and dispatched within 1 to 3 business days after payment confirmation.
For made-to-order items, the production time is 4 to 6 weeks before dispatch, unless otherwise stated on the product page.
The transit times shown below are in addition to the preparation or production time. Choosing express delivery does not shorten the production time.
Destinations, Rates and Transit Times
The transit times below are expressed in business days from the date of dispatch.
| Destination | Delivery method | Rate | Transit time |
|---|---|---|---|
| France | Standard | €5.90 | 3 to 5 days |
| France | Express | €9.90 | 1 to 2 days |
| France | Free delivery on orders over €150 | Free | 1 to 2 days |
| Europe, excluding France — eligible countries | Standard | €12.90 | 5 to 8 days |
| Europe, excluding France — eligible countries | Free delivery on orders over €200 | Free | 5 to 8 days |
| United States | Standard | €22.90 | 7 to 12 days |
| United States | Express | €34.90 | 3 to 5 days |
| United States | Free delivery on orders over €300 | Free | 3 to 5 days |
The Europe shipping zone includes, in particular, eligible European Union countries, the United Kingdom and Switzerland. Available destinations and delivery options for your address are displayed at checkout.
The rates and thresholds above are stated in euros. If you make your purchase in another currency, the applicable amount will be displayed before you confirm your order.
Estimated Total Delivery Time
The total delivery time includes order preparation or production, followed by transit.
For example, for an in-stock item delivered within France using standard delivery, please allow approximately 4 to 8 business days in total: 1 to 3 business days for preparation, followed by 3 to 5 business days in transit.
For a made-to-order item, please allow 4 to 6 weeks for production, plus the applicable transit time for your destination.
Tracking Your Order
Shipping information and a tracking number, where available, will be sent to you by email once your order has been dispatched.
Please check that your delivery address and contact details are correct before confirming your order. If you notice an error, contact us as soon as possible at contact@synmateria.com so that we can check whether the details can still be amended.
Deliveries Outside the European Union
For deliveries outside the European Union, including to the United Kingdom, Switzerland and the United States, customs duties, import taxes and clearance fees may be charged by local authorities or the carrier.
These charges are not included in our shipping rates and are not collected at checkout on our website. They are the responsibility of the recipient. Free delivery applies to shipping charges only.
Customs procedures may extend delivery times.
Delayed, Lost or Damaged Deliveries
If your parcel is delayed, appears to be lost or arrives damaged, please contact us at contact@synmateria.com, quoting your order number. We will make the necessary enquiries with the carrier and keep you informed of the outcome.
In the event of damage, photographs of the parcel and the item may help us process your request.
This information does not limit your statutory rights in the event of delay, non-delivery or non-conforming goods, as detailed in our Terms and Conditions of Sale.
Contact
ARTHUR AVELLANO — SYNMATERIA
Email: contact@synmateria.com
Telephone: +33 6 81 63 06 54